The Customer Journey with Optilase

03 Dec 2012

People are quite apprehensive about the idea of Laser Eye Surgery, and even though the results can be life-changing, there is often a degree of nervousness about the whole thing.
No need to be worried; Optilase consider it very important to take the time to spend with clients so every question is answered and every concern addressed openly and comprehensibly. No vagueness; no unexplained medical terminology, no wondering about what happens next.
Your first consultation is free. Free! On this visit, you’ll meet your laser Optometrist, go through your vision history and issues, and they will carry out detailed scans and tests on your eyes. This will determine if you’re a suitable candidate for Laser Eye Surgery.
The Optometrist will explain the procedures in detail to you, answering any questions you have at that point. It takes about an hour or so.
The next step in the process is to meet your Consultant Ophthalmic Surgeon; if you have travelled a distance to the clinic or if it would suit you better, in some cases you can book an appointment to see him the same day as your initial consultation.
The surgeon will carry out more detailed eye exams; he’s the guy performing the surgery so he provides final approval once he’s had a thorough check. He’s the man to ask about all the technical details, and he’ll answer all of your questions so you are completely comfortable and know what to expect.
After your chat with the surgeon, the clinic administration team will go through all of the paperwork with you, payment details, your treatment date and time and so on.
On the day of your laser treatment you’ll be under the care of the whole team. The attention to each client is absolute; you have surgery nurses, the laser technician who looks after the machine, the support staff and of course the Surgeon.
You must bring a friend or family member on the day as depending on which procedure you’re having, your vision may be a bit blurry for a while afterwards and you won’t be able to drive.
The actual laser treatment is really quick. It surprises most people, as they’d made such a big deal about it in their head. It actually only takes about 7 minutes per eye, and the laser is used for between 5 and 30 seconds.
You’re completely awake and functioning through the whole procedure; they use anaesthetic drops in your eyes so you feel nothing and are in complete control. It’s painless and totally accurate, using a state of the art computerised laser.
After the treatment, you’ll just relax for a while as the nurse explains the aftercare program, gives you a post-operative information pack with eye drops and instructions, as well as a 24- hour patient care helpline number.
Optilase provide a Lifetime Guarantee on their work, and give you a comprehensive aftercare programme for a year after your treatment. This includes an average of 6 post-op visits to the clinic (around 20 minutes or so each), and even after that their door is always open for any questions or concerns. Learn more about the Customer Journey with Optilase watch the video here.
You will feel completely taken care of, and any anxiety you ever had about eye surgery will melt away-you’ll be thrilled with your results and wonder what took you so long.
For a free consultation call Optilase on +353 1 223 8821.

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At your consultation we will answer all your questions, discuss finance options, and assess whether you are a suitable candidate for one of our life-changing, treatments. Consultations with our expert Optometrists are free and take approximately 1 hour at one of our nationwide clinics.
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Patient Reviews

Holli Burgon
September 18, 2023

I could not rate high enough, consultation was extremely informative and the staff were amazing, very friendly and answered all my questions with ease.

Roisin Byrne
September 15, 2023

I had a wonderful experience in Optilase in Ely Place, the staff were so kind and helpful and made me feel really comfortable. Would absolutely recommend

PAULA Moriarty
September 7, 2023

Couldn't rate Optilase high enough. I had Lens Replacement Surgery. My experience from the first phone call to the procedure itself and the aftercare was fantastic. All of the staff from the call centre to the staff in Carrickmines and the theatre were so helpful and friendly. Would definitely recommend .

September 5, 2023

I had my PRK done on both eyes , and im happy with the result. The post operation pain was extreme but it settled down after 4 days. Now i feel great after 2 weeks post operation no complications what so ever , other than blurry vision now and then, but its improving every day

Rebekah Lowry
August 25, 2023

Got LASIK in Ely Place only yesterday and officially had 20/20 vision just 24 hours later! Cannot recommend Optilase enough from my initial consultation with Aisling in Athlone to my trips to Carrickmines and Ely Place. The staff really look after you from the moment you walk in the door and make you feel so at ease from start to finish - 10 out of 10 experience!

Kate Oto
August 21, 2023

I highly recommend this place, reliable information and care, full professionalism.

Lisa Simcox
August 21, 2023

LASIK was so easy and pain free. It’s one week post surgery and my eye sight is wonderful. I couldn’t recommend enough.

Declan Wynne
August 21, 2023

I no longer need glasses,absolutely life changing.Great aftercare,lovely staff.

Poliana Oliveira
August 9, 2023

I have been wearing glasses for over 20 years. I always hated wearing contact lenses and I got to a time in my life that I needed a change. A friend recommended optilase, I went for the free consultation and the person that did all the exams was really nice and I felt safe and confident enough to go ahead, I was recommended the PRK. I Put on a piece of paper how much I spent and would still spend on glasses for the next 10 years, and the surgery was for sure cheaper than that. My prescription was very high, both eyes, myopia and astigmatism Optilase provided all the information I needed, in clear manner. And they always made clear that there was nothing wrong with my eyes, it was my own choice to go for the surgery. The day of the surgery I was a bit nervous, who wouldn't? But then, from the reception to the surgeon, they were all so nice and welcoming. Hernandez performed the procedure, lovely surgeon, again all information was provided the way it should. I was instructed in what I should and should not do. The actual procedure took less than 15min, I felt nothing, no discomfort or anything. The whole process is very well done by the team, if I remember well around 3 people supporting the surgery plus one other girl providing pos surgery instructions. Right after the procedure I could already see much better than before without glasses! I couldn't believe it, I cried, thanked everyone and left the clinic knowing that I made the best choice. The recovery for PRK is a bit longer, I stayed for 2 full days no phones, or any screens. In the dark. If you have a little one, I would recommend to have someone minding them, as you are very limited in what you can do for the day of and day after surgery. It is hard to open the eyes, the second day after surgery was the toughest, I thought all went wrong as the vision got worst, but again I was advised it could happen. Note that this was my experience and could be different for other people. The 3rd day I felt nothing and could see much better already. Light sensitivity was very high, and still, 6 days after surgery, but nothing that a sun glasses would not help. My vision still blurred, but I need no glasses to see, my eyes feel dry sometimes, but the eye drops provided helps with it and and am very happy with the results already, even knowing it takes a bit longer to fully recover the vision. I'm back to work (screen at 200% to make sure I dont force my eyes too much) and I have had no headaches or anything, which I would have all the time looking at screens for most of my day. I cannot recommend Optilase enough, they are amazing! If you want to do something for your self and want a place you can trust, go for it, choose Optilase. Thanks to the whole team for one of the best things I did for my self!

damien mcandrew
August 9, 2023

Great experience all tound from start to finish. Every step explained in great detail. Eyesight was better than 20/20 the next day. Would highly recommend using optilase for laser eye surgery

Eve Murphy
August 9, 2023

Surgeon was great! Talked me through everything as the surgery was happening. Bit of discomfort during surgery and very painful for 2-3 hrs after but put more drops in and took a nap and then completely fine after. Colette for my consultation and post op was so friendly and helpful. Overall, great experience.

Josman Ibarra
August 3, 2023

I highly recommend Optilase for laser eye surgery. The process from the initial consultation to the post surgery check ups was quite smooth and professional. The staff working at the clinic was very knowledgeable, professional, and friendly. The surgery was over in minutes and I didn't feel any pain. The doctor kept an open communication with me during the surgery what made a big difference.

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