The Customer Journey with Optilase

03 Dec 2012

People are quite apprehensive about the idea of Laser Eye Surgery, and even though the results can be life-changing, there is often a degree of nervousness about the whole thing.
 
No need to be worried; Optilase consider it very important to take the time to spend with clients so every question is answered and every concern addressed openly and comprehensibly. No vagueness; no unexplained medical terminology, no wondering about what happens next.
 
Your first consultation is free. Free! On this visit, you’ll meet your laser Optometrist, go through your vision history and issues, and they will carry out detailed scans and tests on your eyes. This will determine if you’re a suitable candidate for Laser Eye Surgery.
 
The Optometrist will explain the procedures in detail to you, answering any questions you have at that point. It takes about an hour or so.
 
The next step in the process is to meet your Consultant Ophthalmic Surgeon; if you have travelled a distance to the clinic or if it would suit you better, in some cases you can book an appointment to see him the same day as your initial consultation.
 
The surgeon will carry out more detailed eye exams; he’s the guy performing the surgery so he provides final approval once he’s had a thorough check. He’s the man to ask about all the technical details, and he’ll answer all of your questions so you are completely comfortable and know what to expect.
 
After your chat with the surgeon, the clinic administration team will go through all of the paperwork with you, payment details, your treatment date and time and so on.
 
On the day of your laser treatment you’ll be under the care of the whole team. The attention to each client is absolute; you have surgery nurses, the laser technician who looks after the machine, the support staff and of course the Surgeon.
 
You must bring a friend or family member on the day as depending on which procedure you’re having, your vision may be a bit blurry for a while afterwards and you won’t be able to drive.
 
The actual laser treatment is really quick. It surprises most people, as they’d made such a big deal about it in their head. It actually only takes about 7 minutes per eye, and the laser is used for between 5 and 30 seconds.
 
You’re completely awake and functioning through the whole procedure; they use anaesthetic drops in your eyes so you feel nothing and are in complete control. It’s painless and totally accurate, using a state of the art computerised laser.
 
After the treatment, you’ll just relax for a while as the nurse explains the aftercare program, gives you a post-operative information pack with eye drops and instructions, as well as a 24- hour patient care helpline number.
 
Optilase provide a Lifetime Guarantee on their work, and give you a comprehensive aftercare programme for a year after your treatment. This includes an average of 6 post-op visits to the clinic (around 20 minutes or so each), and even after that their door is always open for any questions or concerns. Learn more about the Customer Journey with Optilase watch the video here.
 
You will feel completely taken care of, and any anxiety you ever had about eye surgery will melt away-you’ll be thrilled with your results and wonder what took you so long.
 
For a free consultation call Optilase on +353 1 223 8821.

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At your consultation we will answer all your questions, discuss finance options, and assess whether you are a suitable candidate for one of our life-changing, treatments. Consultations with our expert Optometrists are free and take approximately 1 hour at one of our nationwide clinics.
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Patient Reviews

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Monica mc mahon
April 15, 2024

From beginning to End of my procedure with Optilase, I was treated personally and professionally. The surgery, true aftercare was smooth and efficient and I can only say it was the perfect choice for us . I highly recommend Optilase.

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Roxanne Bartolome
April 15, 2024

I recently had the PRK procedure a month ago. It's been life changing to be able to see clearly after wearing glasses for 20 years. My vision was not 20/20 after surgery since I had PRK and I was first scared that it won't get better. But give it time and patience and it will improve. Optilase was superb on aftercare and the team during the surgery really took care of me. I'm so happy ❤️ Thank you Optilase!

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Lin Walsh
April 12, 2024

Omg i thought about having lens replacement for 2 years , i just wish i did it then , I’m absolutely delighted with my eyes now , i am only 3 weeks over it and cant believe how wonderful it is to see everything so clear , i nearly want to tell everyone who wears glasses to do this , if i had known sooner how painless this op is i would have booked in immediately , Everyone in my Clinic were fantastic so friendly , just do it you certainly wont regret it , also the aftercare is amazing .

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Susan Sutton
April 8, 2024

Staff are all very nice and procedure was painless and quick

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David Hill
April 8, 2024

Delighted with my experience at Optilase. Professional staff who looked after me from start to finish. Procedure itself was very quick. A big thanks to the whole team.

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Aoife Mckenna
April 8, 2024

Absolutely delighted with the results of my surgery. I wish I done it years ago

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Denise Carroll
April 8, 2024

Does what it say, corrects your vision! Very fast and professional service.

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jessica daiana
April 8, 2024

Great price for excellent service. All staff was very professional and welcoming, great results and good aftercare

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gary Malone
April 6, 2024

Best thing I ever done ,👍

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Catriona Brady
April 1, 2024

Fantastic experience throughout, from consultation to aftercare. Professional, welcoming and calming staff. Appointments and procedure were easy and relaxed and the overall result was excellent. Aftercare was also great, nothing was ever a hassle.

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Rebecca Walsh
March 29, 2024

Worth the money. Staff guide you step by step to relax you through the surgery. Recommend

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Mark O'Keeffe
March 28, 2024

I found the whole process very professional and very well organised. They also assisted in the documentation process very easy. They were also very good to help in arranging the reference process too. If I was make one small comment is they need to add a prescription painkiller to the process. Although the after experience was exactly what was expected it could been managed better with a stronger pain relief. Other than that I have recommended 3 people to get the procedure from Optilase, all of which had a great experience. I would highly recommend Optilase for vision correction and the long term benefits have changed my life.

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