Optilase is committed to protecting the privacy of your personal data and to handling your personal data in a transparent and responsible manner in accordance with the General Data Protection Regulation (GDPR, EU - 2016/679) and with the Irish Data Protection Act 2018.
This Privacy Notice explains how and why we collect, process and disclose your personal data. It also outlines your rights in relation to your personal data. Please read the following carefully.
This Privacy Notice is current from 18/10/2023. From time to time we may make changes to our policy, processes and systems in relation to how we handle your personal data. We will update this Privacy Notice to reflect any changes. Those changes will be available on our website and in the clinic.
Lominol Limited T/A Optilase Clinic (Company Registration Number: 388869) who is the controller for the personal data we process for private or corporate sponsored patients, unless otherwise stated.
There are many ways you can contact us, including by phone, email and post.
Clinic Postal Address
17B Opera Lane
Contact number: +353 01 223 8821
Our Data Protection Officer is Eddie O’ Keeffe. You can contact him at firstname.lastname@example.org or via our postal address. Please address the envelope to ‘Data Protection Officer’.
Personal data refers to information relating to an identified or identifiable person. It does not include data that has been anonymised and cannot be traced to an identified or identifiable person.
We currently collect and/or process the following personal data:
Most of the personal information we process is provided to us directly by you from the following sources:
On some occasions we will also receive personal information indirectly from third parties such as:
|To contact you in relation to a service you queries or to respond to your communication to us||The processing is necessary for the performance of a contract or in order to take steps to enter into a contract with you.|
|To contact you during your treatment with us regarding the medical aspect of care and also the administrative aspects of care including finance. This would also include the processing of Special Categories of Personal Data||The processing is necessary for the performance of a contract with you. We will only process your Special Categories Personal Data after you have given us explicit consent to the processing of those personal data as part of your Treatment with us.|
|To ensure our staff have all information necessary to advise you of the best course of treatment. This would include the processing of Special Categories of Personal Data (Health Data)||Processing is necessary for the performance of a contract with you. We will only process your Special Categories Personal Data after you have given us explicit consent to the processing of those personal data as part of your Treatment with us.|
|To carry out our obligations arising from any agreements entered into between you and us.||Processing is necessary for the performance of a contract with you.|
|CCTV footage used for security reason including patients and staff safety||The processing is necessary for the legitimate interests pursued by Optilase in protecting their property and goods|
|To carry out statistical analysis in order to improve our service and business. Data will be made anonymous before carrying-out statistical analysis.||The processing is necessary for the legitimate interests pursued by Optilase in assessing areas for business improvement as well as improvement of services offered. Except where such interests are overridden by your interests or fundamental rights and freedoms.|
Your information is securely stored within our Patient Electronic Database System which also include the integration of our web forms system.
The number of paper records processed at Optilase will be very limited and will be stored internally in our secure clinics, and with a trusted third party storage provider.CCTV recordings are securely stored in an authorised staff access controlled area managed directly by Optilase and are not accessible online. Only a very limited number of authorised Optilase staff can access those recordings and only with regards to security purposes and/or access request. CCTV recordings are deleted after 28 days.
In order to provide you with best quality of care as well as ensuring the compliance with legal obligation, some of your personal data will be shared on the need to know basis with the following third parties:
Click on the following link to see our list of sub-processors. “List of Sub-Processors Link”
If you wish to obtain more information on third parties with whom your data may be shared, please contact our Data Protection Officer (email@example.com).
We will not share your personal data outside the European Union or European Economic Area except for the storage of the Call Recordings as well as the storage of your Treatment Consent which will be stored by approved third party providers on a server located in the US.
Under data protection law, you have rights including:
You are not required to pay any charge for exercising your rights. If you make a request, we have one month to respond to you.
Please contact us at firstname.lastname@example.org if you wish to make a request.
If you have any concerns about our use of your personal data, you can make a complaint to us at email@example.com
You can also complain to the Data Protection Commission (DPC) if you are unhappy with how we have used your data.
Data Protection Commission Details:
Telephone: +353 (0)761 104 800 or Lo Call Number 1890 252 231
For further information please visit http://www.dataprotection.ie/
I am very happy with my results! It feels amazing leaving behind my glasses should’ve done it sooner and I feel like a new person! Everyone was amazing and super friendly, I recommend Optilase!!
100% recommended. Great service from the consultation to the after care. A great team that makes you feel comfortable and at ease!
The best experience ever !! And I am extremely delighted with my vision, truly 20/20 vision
Best experience ! Staff were extremely professional and kind, helped me a lot during the whole process. I definitely recommend !
Amazing Clinic all staff friendly and helpful!
Great experience! Very friendly and helpful staff. Couldn’t recommend options enough
Very happy with my overall experience, I was very nervous but the team were very understanding and really put my mind at ease. I’m over the moon with my results!!!!!!
Hello Million thanks for optilase clinic You change my life😍😍😍 After my surgery I start see next day!!!
Attended the clinic today and couldn't be happier with the staff and how pleasant they were. Delighted that I got a consultation
Great experience and great after care. Had 2020 vision within 24 hours with very minimal pain.
Amazing experience , amazing staff, amazing eye sight . I had lens replacement 3 months ago and would highly recommend.
I got my laser eye surgery done on April 20th and couldn’t be happier. I had one hard day of recovery, followed by dry eyes for a small while. Sleeping with the protective goggles is the hardest part, but you’re helped throughout the process by experts. I couldn’t recommend this enough and Optilase were a dream to deal with. Even if you can’t afford the treatment now, you can always talk about a payment plan and get the vision you’ve always wanted.