In simple terms, humm is an easy alternative to paying with cash or with credit card and allows you to pay in monthly instalments.
humm allows you to spread the cost of your treatment at Optilase Eye Clinic. It’s that simple. Applications can be made online (please ensure that you are not using Internet Explorer). If you are approved for finance with humm, you can use this approval for any treatment at Optilase Eye Clinic.
*Interest rates and fees are dependent on your plan.
To be eligible for humm you must meet the following criteria:
• Be at least 18 years of age • Provide proof of address • Be a British or Irish citizen or permanent resident in the UK • Earn a minimum taxable income of €1,000 per month • Have a current credit/debit card and a photo ID • Have a good credit history
The use of this website is subject to the following terms of use:
If you continue to browse and use this website, you agree to comply with and be bound by the following terms and conditions of use, which together with our Privacy Policy govern the Optilase relationship with you in relation to this website. If you disagree with any part of these terms and conditions, please do not use our website.
The content of the pages of this website is for your general information and use only. It is subject to change without notice.
Neither we nor any third parties provide any warranty or guarantee as to the accuracy, timeliness, performance, completeness or suitability of the information and materials found or offered on this website for any purpose.
You acknowledge that such information and materials may contain inaccuracies or errors, and we expressly exclude liability for any such inaccuracies or errors fully permitted by law.
Your use of any information or materials on this website is entirely at your own risk, for which we shall not be liable. It shall be your own responsibility to ensure that any products, services, or information available through this website meet your specific requirements.
This website contains material which is owned by or licensed to us. This material includes, but is not limited to, the design, layout, look, appearance, and graphics. Unauthorised use of this website may give rise to a claim for damages and/or be a criminal offence. From time to time, this website may also include links to other websites. These links are provided for your convenience to provide further information. They do not signify that we endorse the website(s). We have no responsibility for the content of the linked website(s).
Payment Methods
Prices will vary depending on the type of treatment. A consultation is required prior to all initial treatments, enabling you to agree to a suitable course of treatment, and then you will be given a clear and transparent price, with no hidden costs.
Third-party finance plans are available at all Optilase Clinic locations, subject to the terms and conditions of the respective third-party providers. Optilase has no involvement regarding specific lending criteria or eligibility.
All major credit/debit cards are accepted.
If paying by bank transfer ten working days must be allowed for clearance.
Cash payments can only be accepted in the local currency of the clinic, and can only be made Monday to Friday before 4pm.
Payment must be made in advance of surgery (click here for details of the refunds and cancellations policy).
Terms for Initial Consultation Booking
We require a credit card to secure your consultation appointment. We reserve the right to charge a €30 cancellation fee in the event that you do not attend, or cancel, your appointment within 48 hours of the expected attendance.
Consultations for Laser eye surgery are free of charge.
Consultations for Refractive Lens Surgery are chargeable at €50/£50 in all clinics, and must be paid in advance of your appointment.
If you have paid for your initial consultation, but failed to provide appropriate notice before cancelling or rescheduling, the €30/£30 cancellation fee will be deducted from any prepayment. The remaining monies will be refunded in the same manner as payment was made.
Payment for an initial consultation does not secure a pre-operative consultation with a Consultant Ophthalmologist. If proceeding with surgery, the cost of your surgery includes your pre-operative consultation- worth €400/£300. This value must be paid as a deposit in advance of the appointment.
Refund Policy
When You Cancel or Reschedule Your
Refund
Initial Consultation with 48-hours' notice
Full refund of any amounts paid
Initial Consultation within 48-hours of expected attendance
€30/£30 will be retained from any amount paid. The remaining monies will be refunded in the same manner as they were paid
Laser Eye Surgery
Detailed in your Package of Care
Refractive Lens Surgery
Detailed in your Package of Care
Phakic Intraocular Lens Surgery/Implantable Contact or Collamer Lens Surgery
Detailed in your Package of Care
Pterygium Surgery
Detailed in your Package of Care
Corneal Crosslinking Surgery
Detailed in your Package of Care
Refer a Friend Program
Our Refer a Friend program allows previous Optilase patients to receive a financial benefit, in the form of a €100/£100 AllGo Mastercard (ROI) or Bank Transfer (NI). The referred person will also receive a €100/£100 discount, providing that the below terms have been met:
For verification purposes, the new patient (referee) provides the name and contact number of the previous patient (referer)
The previous patient contacts Optilase Eye Clinic by phone, email, or writing to confirm the equivalent details of the new patient prior to attendance of the initial consultation
The previous patient is or was not an Optilase employee since after June 2022
The new patient completes their surgical procedure. At this point, the referee will receive their benefit within 3-months of the surgery completion date
Optilase operates a complaints procedure. Patients are asked that, in the event of any complaint, they speak or write to the Clinic Manager based in the clinic they wish to make a complaint about.
If you are unhappy with your clinic managers response to your complaint, or if you do not feel comfortable raising your complaint with your clinic manager, please send your complaint in writing to Optilase or email info@optilase.com.
Our complaints procedure is designed to make sure that we settle any complaints as quickly as possible. We shall acknowledge complaints within 2 working days and aim to have investigated the complaint within 21 working days of the date when it was raised. We shall then be able to offer an explanation, or a meeting as appropriate. If there are any delays in the process, we will keep the complainant informed.
When we investigate a complaint, we shall aim to:
find out what happened and what went wrong
make it possible for the complainant to discuss the problem with those concerned
make sure the complainant receives an apology where appropriate
identify what we can do to make sure the problem does not happen again.
At the end of the investigation the complaint will be discussed with the complainant in detail, either in person or in writing.
In Northern Ireland the clinics management of complaints is inspected and regulated by the RQIA who act as a Regulator only, and can be contacted if you are not happy with the complaint response:
Phone: RQIA’s Guidance Team (Mon-Fri 10am-4pm): 028 9536 1990
Address: The Regulation and Quality Improvement Authority, First Floor James House, 2-4 Cromac Avenue, Belfast, BT& 2JA
If a family member or friend is making a complaint on your behalf, we must have your written consent to discuss your care and any issues they raise concerning your treatment with us. uest.
Respect At Work
Customer service is very important to us and Optilase staff will always treat you with dignity and respect. We have a no tolerance policy for all forms of abuse and antisocial behaviour and in the interest of the safety and wellbeing of other patients and staff we reserve the right to refuse service to any customers who show anti-social or aggressive behaviour.
Book a Free Consultation Today!
At your consultation we will answer all your questions, discuss finance options, and assess whether you are a suitable candidate for one of our life-changing, treatments. Consultations with our expert Optometrists are free and take approximately 1 hour at one of our nationwide clinics.
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Laser Eye Surgery Lifetime Care Guarantee
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20% Tax Relief
0% Interest Free Finance
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List of Sub-Processors currently engaged and approved by Thérapie Fertility to process the patient’s Personal Data.
Sub-Processor (Company name)
Function (Type of service(s) provided by the sub-processor)
Processing location (Geographic location where processing takes place)
Metodika
Hosting and maintenance of the Optilase Electronic Medical Record System.
E.U. – Ireland and Sweden
Twilio Inc.
Provider and hosting of Phone Recording System used by Optilase.
United States of America
PandaDoc
Provider and hosting of the Electronic Signature System used by Optilase for patient consents.
United Kingdom
HubSpot Inc.
Provider and hosting of the website queries and registration system (CRM).
United States of America
Health Service Executive (Healthmail)
Provider and hosting of encrypted electronic communication services to send/receive patient information. Such as, for example, to receive/send Electronic Referral from/to GPs or to send prescriptions to pharmacies registered in Ireland.
E.U. – France
Stripe Payments
Provider of Payment Card Industry (PCI) Data Security standards compliant card payment services.
European Economic Area, United States of America and India
Flexifi Europe Ltd T/A Humm Ireland / Humm Group Ltd
Humm is a financial services company that we use to provide patient financing packages to help patients spread the costs of surgery.
European Economic Area, UK, Australia, New Zealand and Philippines.
Intraocular lens supplier – provide bespoke phakic implantable contact lens (IPCLs) individually made for patients to Optilase- we share patient names for the purpose of ordering lens.
U.K.
BVI Medical
Intraocular lens supplier - we share patient names for the purpose of ordering lens.
E.U. – Ireland and Belgium
Zeiss Forum
Forum is an ophthalmic data management solution. It streamlines practice workflows by connecting our scanning devices to the surgery screens providing Surgeons with access to patient scan data when they need it in theatre.
E.U. - Ireland
Mailchimp
An all-in-one marketing platform that helps us manage and talk to our customers. We use Mailchimp for our marketing emails and newsletters.
United States of America
DataShips
Dataships are an Irish-based technology company that specialise in data privacy. Dataships provide us with software that automates a number of our data privacy (GDPR) obligations. This software is featured on our website in the form of a Privacy Centre. It provides our customers with a portal where they can view key privacy related documents (e.g. Privacy Policy) and exercise many of their data privacy rights.
E.U. - Ireland
Kefron
Secure storage of paper files.
E.U. – Ireland
Morgan Document Security
Secure storage and cataloguing of paper files.
U.K.
Qualis Support Services Limited Inc
Customer service support.
Philippines
DigitalWell (Genesys)
Provider and hosting of Phone Recording System used by Optilase.
